Bank Favoritism

by Andie
(Plano,TX)

I work @ bank for 7 years. My coworker does not like me and she always looking for something I do wrong so she can go to the boss and tell on me. She is a type of person that talks behind everybody and nice in front of them. She left the bank once before because of me, working for another bank and after 8 months she came back complaining about that other job that everyone was too young and not knowing what they do. My concern was if she left because of me how come she came back here again. Obviously I was not a problem. We have a new lobby manager that she is related to this person and she gets to do what ever. She complained to her about me and 2 other employees doing personal things, but she is always on the phone with her family member in front of customers, balancing her checkbook, calling her DR's office, paying her bill by phone and on website everyday. When we mentioned that to our lobby manager she said that is OK. But I was told in my review that I need to minimize my personal things. She is always breaking the rules and policy but both our lobby manager and boss are ok with that but if any other one does it we get noticed and we get a talk.

I like to know how I can deal with this.

Thanks.

Response from Carl: Thanks for your submission, Andie. At the end of the day, all you can do is worry about yourself and your own performance. Whether or not this person left the bank in the past because of you is irrelevant since they obviously chose to come back so I wouldn't worry about that aspect. That's not your problem.

Your concern is really how to react to this person who it would seem is attempting to get you into trouble while they aren't doing their job. Given that you appear to work in a customer-oriented environment, I presume bank customers will notice that this person is making them wait while handling their personal calls, etc. I know it bothers me if I'm waiting for something and see a staff member taking personal calls and ignoring customers. Perhaps your customers will say something about it. If they do, I'd bring it to the attention of your manager or ask the customer to tell your lobby manager directly about their complaint. Maybe they'll get the point.

Carl